Refund Policy
We want you to be happy with your document. Here's how refunds work for our one-time, pay-per-document pricing.
Digital delivery
- Documents are delivered instantly as a digital download, so purchases are generally final once you have downloaded a watermark-free PDF/DOCX.
When we refund
- If your document failed to generate or download after payment.
- If you were charged more than once for the same document, or charged incorrectly.
- If the service was unavailable and you could not access what you paid for.
How to request a refund
- Email support@prodoconline.com within 14 days with your payment confirmation or the email used at checkout.
- We aim to review and respond to refund requests within 2 business days.
Your document is never lost
- If a payment fails, your document is saved to your account so you can try again — you won't lose your work.